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Customer Support
* Q: Is shopping at HijabsOnline.com safe?
Our credit card authorization service uses secure socket layer (SSL) software which is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. HijabsOnline.com understands the threat of privacy issues and so the credit card information is not availalbe to HijabsOnline.com employees as well if the credit card information is entered online, all the employees see is customer shipment information.
* Support
Having a problem with our site, need more information on your selected or tracking an order? Please send us an email at  SUPPORT@HIJABSONLINE.COM or calls us at 1 (203) 490 4191. Remember, no email or voicemail is left unanswered. Our customer reps will be avaialbe over the phone during working hours M-F between 11AM to 4 PM. All emails during these timings will be answered back in a maximum or 2 hrs time period.
* Privacy Statement
As you might expect from HijabsOnline.com, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also protect the privacy of you personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information).
* Monthly Lucky Draw
Q. What is the Monthly Lucky Draw about?
As of March 2009 Hijabsonline.com is starting a Hijab Lucky Draw, two winner will recieve each $25 worth of free hijabs and still qualify for free shipping. The Lucky Draw winners will be drawn on the 5th every month.
Q. How do i qualify for it?
You will qualify for the Monthly Lucky draw by one of the following ways :
a. You have done a purchase in the current month
b. You have enrolled in our newsletter in the current month, enrolling in the previous months will not qualify you for a lucky draw for the current month.
c. Update your enrollment by re-entering your email address in the newletter section on the home page.
Q. I am already enrolled in your newsletter from one of previous months, do I still qualify for the lucky draw this month?
No, you will have to re-enter your email address in the newletter section of the home page again, even though this might tell you that you are already enrolled for the newletter but will refresh our database with your entry and qualify you for the currenty month's lucky draw. so make sure to re-enter your email address every month to qualify for the current months lucky draw.
Q. Why am I diqualified from the draw?
Only one entry per email address will be allowed, multiple entries comming from the same machine ( we track by IP address of your machine) will cause you to be disqualified.
Q. How will I be notified if I am Lucky draw winner?
An email notification will be sent to you with a special code, You will have to contact us and confirm the code. Feel free to shop your $25 worth hijabs after that for no price.
Q. I won the lucky Draw, Do I still qualify for free shipping?
Yes, If you are residing in United States, for any other countries you will have to pay for the shipping price.